Going The Extra Mile Quote

by Elise Loh
(Malaysia)

"PEOPLE ARE ALWAYS EXCITED TO GET CUSTOMERS TO WALK INTO THEIR STORE, ARE EVEN MORE INTERESTED TO CLOSE SALES. HOWEVER DON’T GO THE EXTRA MILE TO RETAIN THE CUSTOMERS. RELATIVELY, WE WANT TO MAKE AS MANY FRIENDS AS POSSIBLE BUT WE ONLY DO LITTLE TO RETAIN THE FRIENDSHIP."